Last Updated: 11/12/2025
1. Eligibility for Return or Refund
A return, refund, or exchange is accepted only when the product arrives damaged, defective, or contains an internal issue such as leakage, contamination, or an incorrect item. The customer must report the issue within seven working days from the delivery date. Dermastique does not accept returns or refunds if the product was used and the customer did not achieve their expected results, as every skin type responds differently. Returns are also not accepted if the product was opened, used, or damaged by the customer.
2. Return Window
Customers may request a return or refund within seven working days from the date of delivery. Any request submitted after this period may not be eligible.
3. Condition of Returned Items
Returned items must be received in their original condition and packaging unless the internal defect existed upon delivery. Products damaged or altered by the customer are not eligible.
4. Return Shipping Responsibility
Return shipping costs are the responsibility of the customer. However, Dermastique may choose to cover the return shipping cost in specific cases based on our internal evaluation.
5. Refunds and Exchanges
After receiving and inspecting the returned item, Dermastique will determine whether the customer is eligible for a refund, an exchange, or both. Approval depends on the nature of the issue and whether the product met the eligibility criteria.
6. Non-Returnable Items
All Dermastique products are eligible for return only if the issue is internal to the product itself. Items cannot be refunded or exchanged due to dissatisfaction or lack of expected results. Only genuine product issues qualify for a return.
