Last Updated: 12/11/2025
At Dermastique, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our products and services.
We operate in Lebanon, and your data is processed in accordance with local regulations and international best practices.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
1. Information We Collect
1.1 Information You Provide Directly
We may collect the following information when you interact with our website:
www.dermastique.com
Email address (newsletter signup, contact forms, order notifications)
Phone number +961 76 015 404
Any message you send us via WhatsApp or contact forms
1.2 Automatically Collected Information
Through cookies and tracking tools, we may automatically collect:
IP address
Device type
Browser type
Pages you visited
Time spent on the website
General location (city/country)
Tools used:
Google Analytics
Meta Pixel
WhatsApp Click-to-Chat
These tools help us understand website performance, improve user experience, and deliver more relevant content.
2. How We Use Your Information
We may use your information to:
Process and deliver orders
Communicate with you via WhatsApp or email
Improve website functionality
Analyse traffic and behavior (Google Analytics)
Measure marketing performance (Meta Pixel)
Provide customer support
Send updates or promotional offers (only when voluntarily subscribed)
3. Payment Processing
We currently accept payments through:
Wish Money (through their mobile app)
Cash on Delivery (COD)
Since payments are completed outside our website, we do not store or process any credit card information.
4. Sharing Your Information
We do not sell or rent your personal data.
We only share your information with trusted third parties when necessary:
Delivery services (to ship your order)
Analytics services (Google Analytics, Meta Pixel)
Customer communication tools (WhatsApp)
All third parties comply with privacy and data protection standards.
5. Data Retention
We keep your information only for as long as necessary for:
Order processing
Legal obligations
Customer support
Internal analytics
You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Opt-out of marketing emails
Disable cookies through your browser
To request any of the above, contact us at:
info@dermastique.com
7. Cookies
Our website uses cookies to enhance your experience.
You may disable cookies in your browser settings, however some features may not function properly.
8. Security
We implement standard security measures to protect your personal data.
However, no online platform can guarantee 100% security.
9. Contact Us
If you have any questions about this Privacy Policy:
Email: info@dermastique.com
